Due to the intimate nature of adult products and health/hygiene regulations, specific terms apply to returns, cancellations, and warranties.
### 1. Hygiene & Return Restrictions
- **Opened Products**: In compliance with international hygiene and health standards, opened or used adult dolls and accessories cannot be returned or exchanged under any circumstances.
- **Unopened Package Returns**: Unopened items in their original sealed factory packaging may be returned within 14 days of delivery. The buyer is responsible for return shipping costs and a [15%] restocking fee.
### 2. 1-Year Limited Warranty for AI & Hardware Components
We stand behind the engineering of our AI companion robotics. All AI models include a **1-Year Limited Warranty** covering:
- **Covered Components**: Internal AI chips, voice control modules, internal heating systems, sensor response boards, and primary metal skeletal frames.
- **Exclusions**: Damage caused by improper human operation, exposure to water on non-waterproof electronic components, cosmetic skin tears resulting from excessive strain, or unauthorized modification.
### 3. Repairs & Replacement Parts
If an electronic or mechanical fault occurs within the warranty period:
1. Contact our support team at [Support Email] with a video demonstrating the issue.
2. We will provide remote diagnostic assistance or supply replacement modular components (e.g., modular AI head/control board) along with step-by-step repair guides.
3. For major hardware servicing, return authorization (RMA) will be issued for repair at our designated service center.