**Last Updated: October 21, 2026**
At Intimacia (accessible from https://intimacia.com/), one of our main priorities is the privacy and confidentiality of our visitors and customers. This Privacy Policy outlines the types of information that is collected and recorded by Intimacia and how we use, protect, and handle it.
---
### 1. Our Commitment to Your Absolute Privacy
We understand the intimate and personal nature of our products. We strictly guarantee that:
- **Discreet Packaging**: Your order will be shipped in plain, unmarked packaging with no mention of product contents or adult keywords.
- **Discreet Billing**: Your credit card or bank statement will display a neutral business name (e.g., "[Neutral Billing Descriptor, e.g., SP * TECH TRADING]") rather than our brand or product names.
- **No Data Rental/Sale**: We **NEVER** sell, rent, or trade your personal information, address, or purchase history to third-party advertisers or databases.
---
### 2. Information We Collect
#### A. Information You Provide Directly
When you place an order, create an account, or contact customer support, we collect:
- **Contact Data**: Name, email address, telephone number.
- **Shipping & Billing Address**: Necessary for order fulfillment, customs clearance, and fraud prevention.
- **Payment Information**: Payment details (credit card numbers, cryptocurrency wallet addresses). *Note: Full credit card details are encrypted and processed directly by compliant third-party payment gateways; we do not store raw card credentials on our servers.*
- **Customization Preferences**: Any specific parameters chosen for custom AI companion dolls (e.g., eye color, voice tone, head sculpting preferences).
#### B. Automatically Collected Information
When you browse our website, we automatically collect certain device data via cookies and tracking technologies:
- IP address, browser type, device type, operating system.
- Pages viewed, time spent on pages, referral sources.
---
### 3. How We Use Your Information
We use the information we collect solely for business operations and customer satisfaction:
- **Order Fulfillment**: Processing transactions, custom assembly of AI models, discrete packaging, and shipping.
- **Customer Support & AI Support**: Assisting with technical queries, software updates (OTA updates for AI companion units), and warranty claims.
- **Fraud Prevention**: Verifying age requirements (18+) and preventing fraudulent credit card transactions.
- **Service Improvements**: Enhancing website functionality, load speed, and user experience.
---
### 4. Data Sharing and Third-Party Providers
We only share essential data with trusted third-party service providers who assist in operating our business under strict confidentiality agreements:
- **Logistics & Couriers**: Neutral shipping carriers (e.g., DHL, FedEx, UPS, specialized heavy-freight partners) for order delivery.
- **Payment Processors**: Encrypted payment gateways (e.g., Stripe, BitPay, NOWPayments) for secure checkout.
- **Shopify Platform**: Our store is hosted on Shopify Inc., which provides the secure e-commerce infrastructure.
*We do NOT share customer data with social media advertising networks for retargeting unless explicitly consented to.*
---
### 5. Cookies and Web Beacons
Like any other website, **[Your Brand Name]** uses 'cookies' to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
You can choose to disable cookies through your individual browser options.
---
### 6. GDPR Data Protection Rights (For European Users)
If you are a resident of the European Economic Area (EEA), you have the following data protection rights:
- **The right to access**: You have the right to request copies of your personal data.
- **The right to rectification**: You have the right to request that we correct any information you believe is inaccurate.
- **The right to erasure ("Right to be Forgotten")**: You have the right to request that we erase your personal data under certain conditions.
- **The right to restrict or object to processing**: You have the right to object to our processing of your personal data.
To exercise any of these rights, please contact us at **[Your Support Email]**.
---
### 7. CCPA/CPRA Privacy Rights (For California Residents)
Under the California Consumer Privacy Act (CCPA), California consumers have the right to:
- Request that a business disclose the categories and specific pieces of personal data collected.
- Request that a business delete any personal data about the consumer.
- **Opt-out of the Sale/Sharing of Personal Data**: We do NOT sell or share your personal data for cross-context behavioral advertising.
---
### 8. Age Policy (18+ / Minors Protection)
Our website and products are strictly intended for individuals who are at least **18 years of age** (or the legal age of majority in your jurisdiction). We do not knowingly collect or solicit personal identifiable information from children under 18. If you believe a minor has provided us with personal information, please contact us immediately, and we will delete such information from our records.
---
### 9. Security of Your Data
We implement industry-standard technical and organizational security measures—including SSL encryption, PCI-DSS compliant checkout, and restricted access databases—to protect your personal information against unauthorized access, alteration, or disclosure.
---
### 10. Contact Us
If you have additional questions, wish to exercise your data rights, or require more information about our Privacy Policy, do not hesitate to contact us:
- Brand Name: Intimacia
- Support Email: intimacia852@gmail.com
- Business Address: 22/F, Mira Place Tower A, 132 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong